CDIC

Privacy Policy

CDIC Organizational Policies

The Community Development and Integration Center (CDIC) is committed to maintaining high standards of integrity, accountability, confidentiality, inclusion, and responsible governance. These policies establish the principles and procedures guiding CDIC’s operations, services, and relationships with members of the community, participants, volunteers, employees, partners, and stakeholders.

These policies are designed to support compliance with applicable laws in Quebec and Canada while promoting a safe, respectful, and professional environment.

1. Privacy Policy

Purpose

The Community Development and Integration Center (CDIC) recognizes the importance of protecting personal information entrusted to the organization by individuals, participants, members, volunteers, employees, and partners.

CDIC is committed to managing personal information responsibly and confidentially in accordance with applicable privacy legislation, including Quebec privacy requirements and applicable Canadian laws.

Collection of Personal Information

CDIC may collect personal information necessary for legitimate organizational purposes, including:

  • Delivery of community and integration services;

  • Program administration;

  • Communication with participants and partners;

  • Registration and participation management;

  • Reporting and accountability requirements;

  • Improvement of organizational services.

Use and Protection of Information

Personal information collected by CDIC is used only for identified and legitimate purposes. CDIC applies reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, loss, or misuse.

Confidentiality Commitment

CDIC employees, directors, volunteers, and representatives who have access to confidential information are expected to respect confidentiality obligations and handle personal information responsibly.

Limitation of Responsibility

While CDIC takes reasonable measures to protect personal information, the organization cannot guarantee absolute security of information transmitted electronically or stored through third-party technological systems beyond CDIC’s direct control.

2. Personal Information Protection Policy

Purpose

This policy establishes CDIC’s framework for the responsible management of personal information throughout its lifecycle.

Organizational Responsibilities

CDIC is committed to:

  • Limiting collection of information to necessary purposes;

  • Obtaining consent when required;

  • Maintaining appropriate confidentiality practices;

  • Providing access and correction mechanisms where applicable;

  • Managing information securely.

Privacy Incidents

In the event of a suspected privacy incident, CDIC will assess the situation and take reasonable measures consistent with applicable legal requirements.

Responsibility Limitation

CDIC is not responsible for unauthorized access, security breaches, or misuse of information caused by circumstances beyond its reasonable control, including external cyber incidents, third-party systems, or actions of unauthorized individuals.

3. Accessibility and Inclusion Policy

Purpose

CDIC is committed to promoting accessibility, dignity, respect, and equal participation for individuals accessing its services, programs, and activities.

Commitment

CDIC strives to:

  • Provide welcoming and inclusive services;

  • Reduce barriers to participation;

  • Respect diversity and individual circumstances;

  • Promote equitable access to community resources.

Accommodation Requests

Individuals requiring reasonable accommodation are encouraged to communicate their needs to CDIC so that appropriate measures may be considered.

Limitation

CDIC will make reasonable efforts to provide accessible services but cannot guarantee that every accommodation request or individual circumstance can be fully accommodated.

4. Code of Ethics and Professional Conduct

Purpose

This policy establishes expected standards of conduct for CDIC directors, employees, volunteers, members, and representatives.

Principles

CDIC is committed to:

  • Respect and dignity;

  • Integrity and honesty;

  • Non-discrimination;

  • Confidentiality;

  • Professional responsibility;

  • Responsible use of organizational resources.

Prohibited Conduct

Individuals representing CDIC must not engage in:

  • Harassment or discrimination;

  • Abuse of authority;

  • Conflicts of interest without disclosure;

  • Misuse of confidential information;

  • Conduct harmful to the organization or community.

Individual Responsibility

Each person associated with CDIC remains responsible for their own actions, decisions, and conduct.

5. Complaints and Feedback Policy

Purpose

CDIC values feedback from community members and provides a transparent process for submitting concerns regarding its services or activities.

Complaint Process

Individuals may submit concerns through official CDIC communication channels.

CDIC will review complaints fairly and confidentially and will take reasonable steps to respond appropriately.

Limitation

Submitting a complaint does not create an obligation for CDIC to provide a specific outcome, compensation, or resolution beyond what is considered appropriate under applicable policies and laws.

6. Volunteer Policy

Purpose

CDIC recognizes volunteers as important contributors to community development.

Volunteer Responsibilities

Volunteers agree to:

  • Respect CDIC values and policies;

  • Maintain confidentiality;

  • Follow instructions and safety guidelines;

  • Treat community members respectfully;

  • Represent CDIC appropriately.

Volunteer Status

Unless otherwise agreed in writing, volunteers are not employees, agents, or representatives with authority to legally bind CDIC.

Responsibility Limitation

Volunteers participate at their own responsibility and must follow all applicable guidelines established by CDIC.

7. Conflict of Interest Policy

Purpose

CDIC is committed to transparent and ethical governance.

Requirements

Directors, officers, employees, and representatives must disclose any actual, potential, or perceived conflict of interest.

Individuals must avoid participating in decisions where personal interests may improperly influence organizational decisions.

8. Safeguarding and Protection Policy

Purpose

CDIC is committed to maintaining a respectful and safe environment for all participants, including newcomers, youth, seniors, families, volunteers, and community members.

Commitment

CDIC promotes:

  • Respectful interactions;

  • Prevention of harassment and abuse;

  • Appropriate professional boundaries;

  • Reporting of concerns.

Limitation

CDIC provides community services within the scope of its mandate and cannot assume responsibility for circumstances occurring outside its programs, activities, supervision, or reasonable control.

9. Document Management and Retention Policy

Purpose

CDIC maintains organizational records responsibly to support accountability, governance, and operational continuity.

Practices

CDIC establishes procedures regarding:

  • Record storage;

  • Confidential documentation;

  • Access control;

  • Retention periods;

  • Secure disposal.

10. Policy Updates

CDIC reserves the right to review, modify, or update its policies periodically to reflect organizational changes, legal requirements, and best practices.

Users, members, volunteers, employees, and partners are responsible for reviewing applicable policies and complying with updated requirements.

Contact Information

For questions regarding CDIC policies:

Centre for Community Development and Integration (CDIC)
Brossard, Quebec, Canada
Email: [email protected]